1).Inside Sales (IS) Representatives are responsible for achieving sales targets for Bamboo Solutions’ family of software products and services that enhance Microsoft SharePoint. IS representatives have territory assignments that include target lists of trial buyers and/or existing customer accounts, with expectations of proactively identifying new sales opportunities, explaining the specific business value, and closing sales. The Inside Sales Person for Europe will spend approximately 50% on answering inbound sales opportunities and should be prepared to spend 50% on outbound sales and account management. The position will also require that the IS Rep Europe become personally knowledgeable on the use of Bamboo products.
Core job functions include:
Proactively engage in developing and qualifying selling opportunities within territory assignment.
Collaboratively establish/define buying objectives and or requirements with information technology executives, managers and project managers.
Help prospects to develop a buying vision and to understand where Bamboo products and services can deliver value in their business.
Handle pre-sales inquiries about products and assist customers during their 30 day trial.
Collaborate effectively with other functional groups within Bamboo Solutions as required in the selling process.
Develop proposals and quotations as required within the selling process.
Document all required information in Bamboo’s CRM database.
Build, maintain, and forecast a pipeline of opportunities in accordance to sales management guidelines.
Produce contracted business that meets or exceeds quarterly/annual quota guidelines.
Limited travel as approved by sales management.
Qualifications:
Bachelor’s degree
3+ year of B2B experience selling software
Technical knowledge of Microsoft SharePoint preferred
Proficient with MS Office and MS CRM
Excellent oral and written communications skills
Strong Multi-lingual preferred
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2). The Pre-Sales Support Representative is responsible for supporting the Sales team in achieving sales targets for Bamboo Solutions' collection of SharePoint products and services. The Pre-Sales Support Representative will provide timely and high quality responses to technical product inquiries. This includes troubleshooting problems over the phone, through modem/VPN access or via web conferencing. This person will also identify recurring problems, create service notes and training and application notes, as required. The Pre-Sales Support Representative will provide product demonstrations via the web and in person.
Qualifications:
Bachelors degree preferred
1-2 yrs of technical software sales support
Excellent written and verbal communication skills
Strong customer service orientation with the ability to convey technical concepts to non-technical users.
Proficient using and administering SharePoint WSS and MOSS 2007 implementations
Ability to analyze and troubleshoot web server errors
Experience using and troubleshooting IIS, Exchange, AD and/or SQL Server.
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3). Bamboo is seeking an individual to join our team as a Technical Support Engineer to assist customers with the issues they encounter with Bamboo products. The Support Engineer will primarily communicate with customers through an email/ticket system, as well as phone or Live Meetings when necessary. Technical Support staff also have means of conferring with our developers directly in working issues through to resolution.
Qualifications:
Bachelors in engineering, technology, computer science or related field. MBA or equivalent training a plus.
Candidates must have experience with SharePoint's MOSS and/or WSSv3, knowledge of IIS, great communication skills, and work well in a small team environment.
Excellent written and verbal communication skills
Strong customer service orientation with the ability to convey technical concepts to non-technical users.
Ability to analyze and troubleshoot web server errors
Experience using and troubleshooting IIS, Exchange, AD and/or SQL Server.
